Introduction New leaders are vulnerable in their first few months in whatever discipline, including customer success. With the absence of a 90-day plan, the rest of their time in that position may be an uphill […]
Introduction New leaders are vulnerable in their first few months in whatever discipline, including customer success. With the absence of a 90-day plan, the rest of their time in that position may be an uphill […]
CSM Leader Optimizes Customer Success Strategies and Processes in collaboration with top thought leaders in its industry Sunnyvale, Calif.— Dec 1, 2020 — Today, CSM Practice, the world’s first consulting firm dedicated to Customer Success […]
For some companies, they take customer journey mapping at a basic level to the point that it doesn’t encapsulate the maximum value that you can get out of this exercise. There are even companies with […]
Video Title: Importance of Customer Success Strategy investments Interview Date: July 18, 2020 Host: Irit Eizips, Chief Customer Officer & CEO | CSM Practice Guest: Nick Mehta, Chief Executive Officer | Gainsight In this episode, Irit […]
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a customer success manager career path. According to […]
CSM Practice conducts Customer Success Executives Roundtable every third Tuesday of the month where you can connect and exchange strategies and tactical advice with your peers. Offering a digital alternative to physical business events, Customer […]
The Internet offers endless resources for research, news, reference, and books about Customer Success. This makes useful tips for CSMs and prospective CS practitioners available right at your fingertips. Just search, type, and click, like […]
The job market is wide, it has a lot of opportunities that can be offered to job-seekers. However, as a result of the outbreak of COVID-19, the future of the labor market is unprecedented and […]
Businesses are getting ready to return to work in the physical workplace indicates that employers and employees are embracing the “new normal”, overcoming the fear of the COVID-19 pandemic and adapting to the new culture […]
About 8 weeks ago (or maybe more depending on your location) the world changed. The spread of COVID-19 has had a huge impact on many aspects of our lives, customer success is no different. Customer […]
As a response to help companies mitigate the impact of COVID-19 on Customer Success organizations around the globe. CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies […]
COVID-19 crisis has affected Customer Success teams all over the world, without exceptions. Dealing with the new reality required customer success leaders to step up and revise their existing customer strategies to meet the overflow […]