Executive Sponsors Engagement Creating a strong engagement with Executive Sponsors towards the success of your business reviews. DOWNLOAD YOUR SLIDES How to get your Executive Sponsors to attend your QBRs? Disha Gosalia, VP of Customer […]
Executive Sponsors Engagement Creating a strong engagement with Executive Sponsors towards the success of your business reviews. DOWNLOAD YOUR SLIDES How to get your Executive Sponsors to attend your QBRs? Disha Gosalia, VP of Customer […]
Customer Relationship Matrix Download Now Customer relationship is one of the most ignored KPI in our industry today. We have focused so much on products and services that we do not take customer relationship management […]
Who Should Own the Renewals and Upsells? Sales or Customer Success? RENEWAL OWNERSHIP GUIDELINE Watch our YouTube Video with Boaz Maor, Chief Customer Officer at Talech, as he explains his methodology for deciding who should […]
Technology Stack for Customer Success Download Now The Technology Stack for Customer Success Teams CSM Practice has prepared a Customer Success Tech stack to empower your Customer Success teams. We’ve grouped these useful tools into […]
A profitable Customer Success framework is built on the various stages that a customer goes through in his/her relationship with your business. On the other hand, Customer Experience, which is an important component of Customer […]
“A team is only as strong as its weakest link”. This saying applies to your Customer Success Technology stack more than anything else. The tools in your stack must work together to provide an exceptional […]
New customer sign-ups are essential for the health and vitality of your subscription business… but getting customers to stay can make the difference between your company’s success and failure. Why? Increasing customer retention saves money […]
How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. The product team was in charge of […]
How do you know if your customer success team’s initiatives are truly working and which of them are not? Identifying appropriate metrics and key performance indicators (KPIs) from the get-go will help your high touch […]
In a rapidly evolving yet tight-staffed Saas startup, Customer Success is often overlooked as a growth driver. Most Saas startups focus on customer attraction and acquisition, forgetting that taking care of existing customers and ensuring […]
Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog we will share a […]
Being a Customer Success Manager (CSM) is a non-stop learning process that requires hands-on management at every stage. At its most basic, customer success seems simple; however, in practice, it is complex and challenging as […]