Category: Customer Success Strategy

Customer Relationships Matrix Template

Customer Relationship Matrix Download Now Customer relationship is one of the most ignored KPI in our industry today. We have focused so much on products and services that we do not take customer relationship management […]

Renewal Ownership Guide

Who Should Own the Renewals and Upsells? Sales or Customer Success? RENEWAL OWNERSHIP GUIDELINE Watch our YouTube Video with Boaz Maor, Chief Customer Officer at Talech, as he explains his methodology for deciding who should […]

Customer Success Software Technology Stack

Technology Stack for Customer Success Download Now The Technology Stack for Customer Success Teams CSM Practice has prepared a Customer Success Tech stack to empower your Customer Success teams. We’ve grouped these useful tools into […]