Video Title: Importance of Customer Success Strategy investments Interview Date: July 18, 2020 Host: Irit Eizips, Chief Customer Officer & CEO | CSM Practice Guest: Nick Mehta, Chief Executive Officer | Gainsight In this episode, Irit […]
Category: Customer Success Strategy
Customer Success Career Development
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a customer success manager career path. According to […]
Customer Lifecycle Journey
CSM Practice conducts Customer Success Executives Roundtable every third Tuesday of the month where you can connect and exchange strategies and tactical advice with your peers. Offering a digital alternative to physical business events, Customer […]
Top 10 Must-read Customer Success Books for CSMs
The Internet offers endless resources for research, news, reference, and books about Customer Success. This makes useful tips for CSMs and prospective CS practitioners available right at your fingertips. Just search, type, and click, like […]
Tips to Best Balance Your Customers’ Value
Providing value to customers is tough in any industry. Companies, in whatever business they may be, must constantly aim to be better at understanding what their customers want and need to achieve customers’ value. They […]
Seeking Customer Success Jobs amidst COVID-19
The job market is wide, it has a lot of opportunities that can be offered to job-seekers. However, as a result of the outbreak of COVID-19, the future of the labor market is unprecedented and […]
“Return to Work” Best Practices amidst COVID-19
Businesses are getting ready to return to work in the physical workplace indicates that employers and employees are embracing the “new normal”, overcoming the fear of the COVID-19 pandemic and adapting to the new culture […]
Moving from a State of Shock to a Steady State
About 8 weeks ago (or maybe more depending on your location) the world changed. The spread of COVID-19 has had a huge impact on many aspects of our lives, customer success is no different. Customer […]
Coronavirus Impact on SaaS Customer Success (Survey Results)
As a response to help companies mitigate the impact of COVID-19 on Customer Success organizations around the globe. CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies […]
Infographic: Level up your Customer Success Strategy during COVID-19 crisis
With the whole world, experiencing the COVID-19 crisis, every business is affected including the Customer Success industry. This is a challenge to all CS teams to step up to improve their existing strategies. CSM Practice […]
CSM Team Performance Metrics That Matter
A good customer success team drives continuous value to the customer at every point in the customer lifecycle journey. The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product […]
Customer Success for Service Companies
All businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals. However, customer success extends to […]
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