Category: Customer Success Strategy

Renewal Ownership Guide

Who Should Own the Renewals and Upsells? Sales or Customer Success? RENEWAL OWNERSHIP GUIDELINE Watch our YouTube Video with Boaz Maor, Chief Customer Officer at Talech, as he explains his methodology for deciding who should […]

Customer Success Software Technology Stack

All Resources> GUIDE Technology Stack for Customer Success Share: CSM Practice has prepared a Customer Success Tech stack to empower your Customer Success teams. We’ve grouped these useful tools into these categories: Community/ Education Customer […]