Infographic: Level up your Customer Success Strategy during COVID-19 crisis

12 customer success strategy during covid19

With the whole world, experiencing the COVID-19 crisis, every business is affected including the Customer Success industry. This is a challenge to all CS teams to step up to improve their existing strategies.  CSM Practice is here to help your organization to focus more on your customers while they are experiencing the impact of COVID-19 crisis in their finances and personal requirements. Here are some ways to augment your customer success strategies in the time of coronavirus pandemic:

 

Infographic: Level up your Customer Success Strategy during COVID-19 crisis

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Written By:

Irit Eizips

Irit is the Chief Customer Officer & CEO at CSM Practice. CSM Practice is a customer success consulting firm offering services to increase net retention, improve customer satisfaction, and grow advocacy. Irit has been pivotal in shaping Customer Success methodologies and best practices. She has been named one of the top Customer Success and CX Strategists, year after year, since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. Her strategy consulting firm, CSM Practice is the first customer success strategy consulting firm in the world. The firm helps companies accelerate profitable growth through the design and implementation of customer retention and expansion selling methodologies. CSM Practice offers a unique customer-centric methodology encompassing the entire customer life-cycle including onboarding, adoption, expansion, and renewals. It is the first consulting firm in the world to be fully dedicated to Customer Success. Irit had been leading the success of her firm through the development of methodologies for customer success programs and is continuously producing thought leadership content for the Customer Success community.

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