September 10 2016 0comment Share: Talking Customer Success to your Board Of Directors Posted by Irit Eizips In Blog, Customer Success, Download Customer success, the extent to which your customers are satisfied with your product or service, is a critical part of business. Generally, the greater your customers’ success, the more your business is likely to grow […] Continue Reading
August 30 2016 0comment Share: 7 Ways to Transform Customer Success Teams from Reactive to Proactive Posted by Irit Eizips In Blog, Customer Success, Download, Video Being proactive when it comes to customers is a relatively new concept. The objective has always been to deal with problems as they arise, appease unhappy customers and repeat. As you know, the way of […] Continue Reading
June 21 2016 0comment Share: QBR: 5 Rookie Mistakes You Should Avoid Posted by Irit Eizips In Blog, Customer Success, Download Too often do Quarterly Business Reviews provide little, or no additional value to the client and lack focus, accountability, or incentive for your client to give this meeting a priority again. It is up to […] Continue Reading
May 05 2016 0comment Share: Unexpected Reasons Customer Success Helps You Scale Posted by Andrew Rhodes In Blog, Customer Success In one of my previous articles, I shared how Quuu co-founder Daniel Kempe took the time to learn more about my experience with their product. Daniel’s attention to detail left me with a far better appreciation of their service, […] Continue Reading
May 05 2016 0comment Share: Surprise! These Are Your Most Valuable Customers Posted by Andrew Rhodes In Blog, Customer Success The discipline of Customer Success is constantly changing, and it’s important to maintain the right focus on Why, How, and What as we instill these values in our company’s culture. The ‘Why’ comes naturally: Customer […] Continue Reading
May 04 2016 0comment Share: 3 Reasons the Wrong Customer is your Worst Nightmare Posted by Andrew Rhodes In Blog, Customer Success We’ve examined churn in a few previous articles, both what it feels like to your customer and creating the conditions which make it impossible. But if we really want to eliminate churn, we need to […] Continue Reading
May 04 2016 0comment Share: How to Learn from Churn – Quuu and Customer Success Posted by Andrew Rhodes In Blog, Customer Success Recently I’ve been making a much greater investment in my presence on Social Media, specifically Twitter. So when I learned about a tool that would automatically publish curated content to Twitter on my behalf, I was intrigued. Quuu […] Continue Reading
May 04 2016 0comment Share: How To Build Your Customer Success Journey Posted by Irit Eizips In Blog, Customer Success When we say the customer journey in the context of customer success teams, we rarely mean mapping the UX experience or defining the steps that the customer takes from the moment they reach your website […] Continue Reading